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Client Retention Expert
Location: Hybrid (Split between home and our Meadowhall Office)
Hours: Full time
Salary: 24,750 plus bonus
Package: Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, along with other employee perks
Are you looking for a career rather than just a job?
Do you want to join a winning team that always smashes its targets and gets great customer feedback?
Do you have customer service/client retention experience? Are you a target-driven sales professional who thrives on success and smashing targets?
Would you like to join a progressive and rewarding company?
Then we want you!
We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us. Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we're only interested in future growth; we're not finished yet.
As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us. We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.
What we can offer:
* The chance to work for a Best Companies accredited business
* A fun and supportive working environment
* Real opportunities to progress
* A competitive base salary with uncapped commission
The job:
* Contacting an existing client base to discuss their service, add value and maintain relationships all with a view to reducing attrition
* Focus is on client experience
* Identify client needs and find solutions using listening skills and rapport
* 'Turn round' clients who no longer wish to continue with the service
* Contact past client base with a view of providing services to them again
* Work with existing clients to support new business growth
* Hit targets based on both revenue and retention rate as a percentage
What we are looking for:
We are looking for a confident individual who is quick-thinking, adaptable and resilient.
You will be enthusiastic, driven and customer-focused. Excellent communication skills, (especially on the phone) the ability to learn quickly and attention to detail are a must.
If you have customer service, client retention or sales experience - perfect. If not, we have a coaching programme that will support the right candidates to become successful in this role.
