Customer Service Advisor

The Recruitment Co

Posted 14 hours ago, valid for 22 days

Sheffield, South Yorkshire S5 8DP

£11.44 per hour

Full Time

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Sonic Summary

A Customer Service Advisor position is available in Sheffield, offering a salary of £11.44 per hour.
This is a full-time, permanent role that involves handling inbound and outbound calls while providing excellent customer service.
Candidates should have previous experience in customer service, preferably in a phone or contact center environment, but other backgrounds like retail and hospitality are also considered.
Strong IT skills, effective communication abilities, and a willingness to learn are essential for this role.
The position requires flexibility to work shifts between 8am and 10pm, across a 5-day workweek, and candidates should be punctual and reliable.

Customer Service Advisor based in Sheffield Offering £11.44 per hour Full time, permanent roleWe are currently recruiting on behalf of our client based in Sheffield for Customer Service Advisors to join their existing team. Our client is a specialist customer service partner and outsource who work with a wide range of business to provide and enhance their customer service experience and customer journey.The Role

Handling a range of inbound and outbound calls from customer, ranging in complexity.
Providing exceptional customer service and striving to have a first time resolution
Providing company knowledge on our clients range of products and service
Using inhouse systems to log calls, update customer records and process any requests
Working in line with KPI's, SLA's and customer satisfaction targets.

The Person

Previous experience within customer service; ideally within a phone/contact centre based environment but our client is opening to all backgrounds such as retail and hospitality.
Strong IT competency
Willingness and eagerness to learn.
Strong communication skills both verbal and written
Confidence and comfort when working in a fast-paced working environment
The right attitude - You're part of a team, be punctual and reliable

Hours:

Full time
Monday to Sunday, working 5 days out of 7
Working shifts between 8am-10pm
Working on a rota basis - all candidates must be fully flexible to work all days and shifts.

The Location: Sheffield, on-site only.The Salary: £11.44 per hour

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