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Customer Service Advisor
Monday - Friday between 8am - 6pm with 1 or 2 Saturdays per month
17th February start date
4 month temp contract with the potential to last longer
12.63ph - 13.50ph / weekly pay
Fully remote - equipment provided
Must be able to pass DBS and credit check/no adverse credit will be considered
Are you looking for a new challenge? Do you have experience within Customer Service/Call centre work? If so, we would love to hear from you!
We are looking for a number of temporary candidates to support our client at this very busy period, the ideal candidate will have experience working in financial services and at least 1 years call centre experience.
What Will The Customer Service Advisor Will Be Doing?
As a Customer Service Adviser, you'll be at the forefront of a dynamic environment, engaging in meaningful conversations with customers about their accounts. Whether they're calling to withdraw money, set up a new account, or complete an ISA transfer, you'll be there to support their every need.
Key Responsibilities:
* Answering customer calls, completing basic transactions, and making amendments to savings products.
* Engaging in positive discussions about various financial products.
* Using open-ended questions to understand customers' priorities and future financial plans.
* Identifying and recommending products and services, such as financial planning, retirement options, and savings interest rates, tailored to each customer's unique situation.
* Thriving in a fast-paced environment, especially during busy periods like ISA Season and Tax Year End.
* Being the first point of contact for customer complaints, conducting investigations, and offering resolutions.
* Supporting customers with vulnerabilities through empathetic conversations and tailored service adjustments.
We're Looking for People With:
* Significant customer service experience, either face-to-face or via telephone.
* Experience in tailoring services to meet diverse customer needs and requirements.
* Strong communication skills, particularly in active listening and effective questioning.
* The ability to remain resilient during busy service periods while maintaining high levels of customer service.
* Experience in adhering to policies, procedures, standards, service level agreements, or targets.
* A genuine curiosity and desire to help and support customers, providing positive experiences and outcomes.
Please APPLY NOW for an immediate telephone call, please be aware that if you don't meet the above criteria then unfortunately, we can't consider your application.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
