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- Hybrid working
- Competitive salary
- Excellent working environment
- Liaising between sales colleagues and customers to clarify orders, being a main point of contact and developing customer relationships
- Ensuring orders are processed in a timely fashion in order to meet cut-off deadlines
- Handling incoming customer enquiries/queries regarding products, order adjustments, complaints, timescales and more complex orders
- Organising all documentation and certifications as necessary for export orders
- Working cooperatively within the Customer Service team to support across the use of Salesforce, export orders, complaints, new product information and IT enhancements
- Supporting in the coordination of all customer-service activities including shipments, inventory levels, orders and sales activities
- A second language is essential for this role, ideally German
- Proven customer service experience within a similar role including order processing
- Experience and knowledge of processing export orders is desirable
- Excellent communication skills, able to work effectively within a team and build customer relationships
- IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc
