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Customer service representative
Customer Service Specialist

Customer Service Specialist

Chase and Holland Recruitment Ltd

Posted 2 days ago, valid for 2 days

Sheffield, South Yorkshire S5 8DP

Full Time

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Sonic Summary

The Customer Service Specialist position in Sheffield offers a salary of up to £29,000 and requires proven customer service experience within a similar role.
This role involves supporting the customer order process, including handling complex and export orders, while ensuring timely processing of orders.
The successful candidate will act as a liaison between sales colleagues and customers, developing strong customer relationships.
Key responsibilities include managing customer inquiries, organizing export documentation, and collaborating with the Customer Service team using systems like Salesforce.
The position offers benefits such as flexible working hours, 25 days of holiday plus bank holidays, and a hybrid working environment.

Customer Service Specialist – Sheffield – Up to £29,000 (Hybrid)Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Specialist to join their passionate and dedicated team.This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer order process, including complex and export orders. Benefits:

Flexible working hours
25 days holiday plus BH
Hybrid working
Competitive salary
Excellent working environment

Customer Service Specialist Responsibilities:

Liaising between sales colleagues and customers to clarify orders, being a main point of contact and developing customer relationships
Ensuring orders are processed in a timely fashion in order to meet cut-off deadlines
Handling incoming customer enquiries/queries regarding products, order adjustments, complaints, timescales and more complex orders
Organising all documentation and certifications as necessary for export orders
Working cooperatively within the Customer Service team to support across the use of Salesforce, export orders, complaints, new product information and IT enhancements
Supporting in the coordination of all customer-service activities including shipments, inventory levels, orders and sales activities

Required Skills & Experiene

Export documentation experience
Proven customer service experience within a similar role
Excellent communication skills, able to work effectively within a team and build customer relationships
IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc

If you are interested in finding out about this exciting Customer Service Specialist opportunity, please click ‘apply now’.Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.

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