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Job Title: Customer Service Specialist Job Type: Full time, Permanent - Office Based Location: Sheffield Salary: Up to £25,000
Elevation Recruitment group are working on a fantastic opportunity, based in Sheffield. Our client is looking for a Customer Service Specialist to join their team on a permanent basis. The ideal candidate will possess excellent communication and organisational skills, be detail-oriented, and have a passion for customer service.
Responsibilities of the Customer Service Specialist
- Communicate with the Sales Department to facilitate the onboarding of new clients
- Manage the offboarding process for clients, ensuring all necessary steps are taken with efficiency and professionalism.
- Address and resolve general customer service queries with precision and within SLA timeframes
- Foster positive and lasting relationships with customers through exceptional service and a customer-centric approach.
- Manage the returns process, providing support and solutions to customers while adhering to company policies.
- Work collaboratively with the warehouse team to streamline the returns process.
Requirements of the Customer Service Specialist:
- Excellent customer service skills/experience, preferably in a fast-paced environment
- Exceptional communication skills, both written and verbal
- Strong problem-solving and organisational skills
- Ability to multitask and prioritise workload
- Experience in warehouse environments is advantageous
- Proficiency in Microsoft Office
If you are passionate about customer service and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity!
