Mandarin Speaking Resident Service Assistant - Build to Rent

VS/7388A

Mandarin Speaking Resident Service Assistant – Build to Rent

Sheffield

Salary: £25,000 - (Negotiable dependent upon experience) plus 10% discretionary performance bonus

Hours: 8am – 4pm & 12 – 8pm, with Saturdays on a rota

My client is an emerging Build to Rent property management company in the centre of Sheffield, looking to hire a permanent Mandarin Speaking Resident Service Assistant for a fantastic BTR scheme consisting of 365 residential apartments.

The Resident Services Assistant will assist in driving the performance of the site through working together with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience.

We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role.

This role will report directly into the Community Manager and will collaborate with other teams across the UK.

The Role:

Site Management

• Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
• First point of contact/front of house presence.
• Co-ordinate, instruct and allow access for services to the development
• Responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
• Carry out specific daily/weekly tasks as agreed with the Community Manager.
• Conduct viewings of apartments using set sales processes/procedures and ensure sales are closed in a timely manner

Customer Service

• Provide outstanding customer service to residents.
• Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors.
• Manage and respond to general enquiries via phone, email and other channels.
• Assist with resident engagement strategies to ensure a strong resident community is built and maintained.
• Record, monitor and respond to any resident feedback.
• Assist with resident communications through multiple channels.
• Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
• Promote and encourage a neighbourly and community atmosphere.
• Meet and interact with residents in a customer friendly and professional manner.
• Seek ways to exceed service expectations of residents and enhance the brand.
• Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.
• Assist with executing the smooth running of all aspects of the community.
• Provide an information service for the local area.
• Ensure all reception/admin requests are well managed and the reception desk is manned from the hours of 8am until 8pm (on a rota basis).
• Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.

Marketing, Social Media, Events & Community Presence

• Post frequently on social media platforms ensuring content is aligned to the brand manifesto.
• Drive the highest rates of retention and community engagement.
• Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing.
• Assist with regularly reviewing competitor activity and provide robust reporting to evidence this.
• Assist with planning and hosting networking events to create and forge new relationships within the community.
• Promote events/give-aways to residents to ensure they are deemed successful.

Facilities Management and Health & Safety

• Ensure all risks to visitors, staff and residents are removed or reported.
• Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
• Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance.

About you

The ideal candidate will have:

• A good level of experience in a similar role in either BTR, PBSA, Hotel front of house or reception and administration
• Fluent in Mandarin and English – written and spoken
• Professional presentation, be confident and outgoing in nature.
• Basic understanding of landlord and resident relationship.
• Basic health and safety knowledge.
• Excellent English language skills - both written and spoken.
• IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.

In the first instance please apply by submitting your CV.

Please contact Vicky at the Manchester office.

Ritz Recruitment - Employment Agency