Service Coordinator

Reed Business Support are incredibly excited to be working with a national security company in their search for a Service Co-ordinator. Based in S12, this a fantastic opportunity for an individual with an account management background looking for the next step in their career. 

Benefits:

• Salary: Starting at £26,000 DOE
• Hours: Full time – 8:00am to 4:30pm. Monday to Friday
• Holidays: 25 days Holiday (Increased allowance after time served)
• On-site parking
• Pension Scheme
• Ongoing training to be provided as and when required.
• Genuine progression path available

About the role:

• First point of contact for client enquiries by email or telephone
• Prioritising and logging callouts/service requests, reactive and planned works via our back of house system (full training will be provided)
• Dealing with a team of engineers, subcontractors and client’s sites
• Support Engineers to maintain service delivery, parts on site and quality of service with a pro-active approach
• Scheduling planned and reactive maintenance, callouts and remedial jobs
• Planning and managing engineers and installation projects
• Liaise with engineers and clients with regards to the progress and status of projects 
• Providing clients with works progress via internal CRM system, customer online portals, emails and telephone contact
• Attending client and colleague meetings (face to face & conference calls) where necessary
• Processing of engineering data to ensure KPI compliance
• Raising purchase orders for materials for key clients
• Managing the quotation requests flow via procurement, following on from engineering visits
• Updating and maintaining asset registers       
• Raising clients’ business concerns and needs to the company’s management
• Work closely with the business and its clients, to ensure that expectations are met with regards to supporting all stakeholders
• Following up with clients to ensure they are satisfied with the company’s products and services
• Ad hoc admin duties as and when required

About you:

• Be collaborative with colleagues
• Have a strong attention to detail
• Be computer literate
• Have strong communication skills
• Strong issue resolutions skills

Think all the below sounds like you? Please apply below for the opportunity to interview!