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Inbound Customer Services
Location: Sheffield
About Us: Join a fast-growing, innovative company specialising in the recovery of charges. We use cutting-edge technology combined with a dedicated team to deliver excellence in debt resolution for our clients. Our commitment to staff development and retention provides a positive and dynamic work environment with real career progression opportunities.
Position Overview: This role offers you a unique opportunity to develop your expertise in a niche area of debt recovery. You will be responsible for resolving low-value outstanding parking charges, primarily handling inbound calls with a focus on first-call resolution. The position involves working towards both personal and team targets while maintaining a professional and empathetic approach to managing sensitive conversations.
Key Responsibilities:
- Resolve outstanding parking charges by contacting individuals, predominantly through inbound calls.
- Aim for first-call resolution while meeting client and company expectations.
- Record accurate information from customer interactions.
- Manage challenging conversations with professionalism and empathy.
- Work towards personal and team targets to maximise income potential.
- Handle multi-channel communication effectively (email, phone, etc.).
- Follow established processes and guidelines to deliver high-quality customer service.
About You:
- Experience in sales, collections, negotiation, or working towards targets in the financial sector is preferred.
- Strong questioning, negotiating, and communication skills.
- A resilient, empathetic, and solution-oriented approach to handling sensitive situations.
- Confident telephone manner with the ability to de-escalate and resolve customer issues positively.
- Self-motivated, with a strong work ethic and the ability to meet realistic targets.
What We Offer:
- Salary of £22,310 per annum.
- On-target earnings (OTE) of £28k, with potential earnings exceeding £32k.
- Permanent, full-time role with 37.5 hours per week (shift rota between 8:30 AM and 7 PM, including occasional Saturday mornings).
- Extensive training and development programs.
- Company benefits including Life Assurance, Pension Scheme, in-house refreshments, and on-site parking.
Apply today!
