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Telephone Collections Agent - up to 26,000 (Dep on exp)
OTE 30,000 #INDCB
Location: S3 Sheffield
Hours: Working shifts between 8am to 8pm - Monday to Friday
The Company:
They work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.
The Role:
- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone
- Entering accurate records of conversations and payment agreements into a customer database
- Following processes and guidelines regarding debt collection
- Working in an open plan, contact centre environment - achieving personal and team targets
- Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around
The candidate:
- Previous experience working in a call centre or credit control type role is important
- Clear and confident communications skills - both writing/data entry and over the telephone
- Being comfortable working to targets - earning more money based on your achievements
- Strong IT skills - we use different technologies and systems and need you to pick these up quickly
- Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
- Problem solving abilities - able to ask the right questions to get the information you need
