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Telephone Collections Agent

Four Squared Recruitment Ltd
Posted a day ago, valid for 23 days
Location

Sheffield, South Yorkshire S1 1LL, England

Salary

£23000 - £26000/annum OTE £30,000

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Contract type

Full Time

Health Insurance

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Sonic Summary

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  • Our client in Sheffield is seeking a Telephone Collections Agent specializing in private parking debt.
  • The role offers a salary range of £23,000 - £26,000 plus an OTE of £30,000.
  • Candidates should have experience in debt collection or customer service, with private parking debt experience being a plus.
  • Key responsibilities include making outbound calls, negotiating payments, and logging interactions in the CRM system.
  • The position is office-based with potential for hybrid work, and may require some evening or weekend shifts.

Salary: 23,000 - 26,000+ OTE 30,000

Location: Sheffield

Reference: JL-1388

Our client is seeking a Telephone Collections Agent specializing in private parking debt. You'll contact individuals with outstanding parking charges, negotiate payments, and make secure resolutions while maintaining a customer-focused approach.

Key Responsibilities:

Make outbound calls and use email/SMS to reach individuals with unpaid parking debt.

Discuss balances, offer payment plans or settlements, and maintain professionalism.

Log interactions and agreements accurately in the CRM system.

Follow all laws, including data protection and consumer rights.

Provide clear account information and resolve disputes.

Achieve monthly and quarterly collection goals.

Experience:

Debt collection or customer service experience (private parking debt experience is a plus).

Skills:

Strong communication, negotiation, and problem-solving skills.

Proficient in CRM systems and Microsoft Office.

Working Conditions:

Office-based, potential for hybrid work. Some evening or weekend shifts may be required.

Salary and Benefits:

Competitive salary with performance-based incentives.

Health insurance, pension, paid leave, and training opportunities.

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