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Role: Night Manager - Student Accommodation (PBSA)
Location: Sheffield
Salary: £40,000 - £45,000 plus Bonus
Jackson Sims Recruitment have partnered with a leading Private Student Accommodation provider who are looking for a standout Night Manager to lead a team of night staff across a cluster of buildings within Sheffield.
KEY ACCOUNTABILITIES / RESPONSIBILITIES
- Be a brand ambassador and always act with positive intent creating an environment where residents feel safe, welcomed and settled and the team are always fully informed and well communicated to
- Accountable for the performance of their teams and will actively participate in performance management conversations and personal development plans
- Supports the Student Experience Manager ensuring all properties are manned with a Student Experience or Student Safety team member according to agreed principles and property needs, that the team member is trained to deliver expected outcomes and that they are able to respond accordingly in all likely scenarios
- Supports the Student Experience Manager in creating an environment in which our Student Experience teams can manage delivering a world class student experience to our residents and each other
- Accountable for ensuring the Student Safety team members responsiveness at night; ensuring the team are taking appropriate action on receipt of student feedback, resolving issues either directly or indirectly and making sure a resolution is found or the issue is escalated in the right amount of time, where applicable, they are responsible to establish the root cause and solutions to ensure it is non-repeated
- Accountable for the Student Safety team members adherence to company policies, procedures and specified and trained ways of working at all times
- Supports the customer account management acting as a point of escalation for team members within their city
- Responsibility for management of security personnel and accountable for keeping our properties secure from external threat
- Responsible for quick and decisive response in the event of property failure must have great knowledge of the properties building systems, fire life safety systems and infrastructure Responsible for quick and decisive response in the event of an emergency must have great knowledge of our H&S policy, fire safety policy and fire strategies.
- Accountability for maintaining a safe environment for everyone including the Student Safety team members completion and recording of basic monitoring and compliance, ensuring the team is trained and takes appropriate action in case of incident or emergencies
- The Night Manager normal working hours are 10:00pm 7:00am, or in line with our promise to our students of being there when you need us
The Night Manager may benefit from having safety and security experience Must hold a valid UK/EU driving license
