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- Hourly Pay: £17.02 (PAYE)
- Location: Sheffield, S4
- Job Type: Full-time hours
We are seeking a Home Ownership Service Officer to join our dedicated Home Ownership and Revenues Unit. This role is integral in delivering high-quality, customer-focused services across various areas including Right-to-Buy, Leasehold Management, Revenues and Collections, and Business Management. The ideal candidate will have a strong emphasis on quality, customer care, consultation, and teamwork.
Day-to-day of the role:- Assist the Team Leader in implementing Council policies affecting the Unit.
- Deliver exceptional service to customers and service users, focusing on quality and customer satisfaction.
- Contribute to the development and enhancement of service procedures and best practices.
- Supervise and support the Senior Home Ownership Assistants and Home Ownership Assistants.
- Ensure effective processing of Right to Buy applications and manage related performance metrics.
- Maintain and update a database of leaseholder properties, manage service charges, and engage in leaseholder consultations.
- Coordinate the collection of various charges and manage sundry debtor accounts to maximize revenue.
- Develop and maintain excellent relationships with service partners, stakeholders, and customers.
- Undertake administrative tasks and ensure adherence to Council policies across various business functions.
- Proven financial and administrative skills relevant to the role.
- Previous supervisory experience is advantageous.
- Strong ability to work independently and take responsibility.
- Excellent analytical skills with the ability to produce effective reports.
- Proficient in interpersonal communication, both written and verbal.
- Ability to work under pressure to meet targets and deadlines.
- Creative thinker with good decision-making skills.
- Flexible approach to work and a commitment to providing high-quality services.
- Educated to GCSE standard or equivalent, or able to demonstrate competencies required for the role.
- Competitive hourly rate.
- Opportunities for professional development and training.
- Supportive team environment focused on achieving shared goals.
- Commitment to health and safety, equalities, diversity, and inclusion.
To apply for the Home Ownership Service Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
