Internal Sales Executive

• Build key relationships to ensure loyalty, return business and sustained trading.
• Deliver a high level of customer service ensuring we maintain our best in class position.
• Evaluate enquiries via telephone.
• Produce quotations based on agreed commercial policies.
• Follow up quotations in pursuit of orders and gaining commercial feedback, and respond accordingly.
• Maximise all enquires/opportunities and apply added value where possible, through product and service differentiation.
• Develop trading customers and repeat business.
• Escalate, for support, any potential opportunity for new/repeat/contractual business, then to follow the Future One framework.
• Make proactive customer telephone calls to allocated customer base to create opportunities and orders. (i.e. based on customer underperformance, or opportunities such as Op Stock).
• Ensure maintenance of individual customer plans, development platforms and CRM files where necessary.
• Overcome objection to the achievement of individual and shared KPIs and sales targets.
• Grow profitability, control costs and maximise efficiency for the suite of allocated transactional accounts.
• Undertake additional duties as required.

Specialist / Technical

• Previous experience of working in a steel stock holding/ manufacturing /industrial environment.
• Minimum 2 years experience working in a customer centric role within a sales office environment where the focus is on delivering high levels of customer service.
• Experience of engaging with customers, either face-to-face or telephone.
• Experience of working in a fast-paced environment with KPIs/targets to achieve.
• Sound knowledge of sales processes especially quote creation.
• Committed to meeting customer need.
• Sound understanding of GDPR relating to the function.

Administrative/Organisational:

• Good working knowledge of CRM/ERP systems.
• Experience of running sales reports and analyzing data.
• Ability to deal with a variety of daily issues and prioritise own work.
• Methodical with high attention to detail and accuracy.
• Sets high standards for self.

Communication:

• Strong communication skills both orally and in writing.
• Ability to build strong relationships with people at all levels in the business to support successful collaboration.
• Responds positively to change and can adapt quickly.

General:

• Professional, knowledgeable and credible.
• Self-starter with a can do attitude willing to be flexible and committed to continual self- improvement and learning.
• Committed to upholding our Company Values.

In addition to a competitive starting salary with a structured training and development plan with salary increases as you reach the next level, you will receive 25 days holiday plus bank holidays, life assurance cover, Health Cash Plan, pension contribution of 3% and annual performance bonus.

We regularly reward staff with 'Fish n Chip Friday', various out of office activities including the opportunity to watch the Sheffield Steelers in our company box.