Lettings Associate

VS/7382B

Lettings Associate – Build to Rent

Sheffield

Salary: £28,000 - £30,000 - (Negotiable upwards dependent upon experience) plus 10% discretionary performance bonus

Hours: 40 hours per week, 10am – 7pm

My client is an emerging Build to Rent property management company in the centre of Sheffield, looking to hire a permanent Lettings Associate for a fantastic BTR scheme consisting of 365 residential apartments.

The lettings associate will provide onsite lettings management services. Manage all aspects of lettings administration, lettings compliance and marketing. Ensure first class service is provided from enquiry to return if deposit.  Reporting into the Community Manager you will be responsible for reporting/presenting and coming up with new leasing strategies.

Responsibilities

Leasing and Sales

• Ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data
• Ensuring good presentation of available and show apartments at all times, regularly spot checking and liaising with the cleaning team 
• Co-ordinating the online marketing of available apartments 
• Put together demographic data, reports and compile information 
• Ensuring all enquires are responded to in line with SLA's
• Coordinate with 3rd party agents 
• Assist the Community Manager - carrying out regular rent analysis of the local market
• Meeting prospective tenants, conducting viewings and negotiating rental offers
• Completing applicant vetting requirements
• Completing new let paperwork
• Compiling regular letting performance for use in discussions with the client, senior team and the Community Manager
• Appraising apartments and advising key stakeholders as to recommended rents for both properties coming to the market and those where tenants wish to renew
• Co-ordinate renewal communications and negotiations
• Ensure arrival packs are prepared, and keys are ready for tenant move in’s
• As part of the wider site team, create a best in class community through communication, events and innovations
• Delivery of ad-hoc projects provided by the Community Manager

Customer Service

• Carry out specific daily/weekly tasks 
• Provide outstanding customer service to residents.
• Shape and assist with resident engagement strategies to ensure a strong resident community is built and maintained.
• Assist with resident communications through multiple channels.
• Promote and encourage a neighbourly and community atmosphere.
• Meet and interact with residents in a customer friendly and professional manner.
• Seek ways to exceed service expectations of residents and enhance the brand.
• Achieve positive resident reviews on various online platforms to include but not limited to HomeViews and Google.
• Assist with managing and processing customer journey from moving in, throughout tenancy to moving out.
• Ensure all reception/admin requests are well managed.

Marketing, social media, Events & Community Presence

• Supports the overall marketing/leasing efforts and offers input and suggestions regarding promotions, advertisements, and pricing.
• Works closely with the Community Manager and the Marketing team to deliver the brand manifesto and achieve letting targets.
• Assist with regularly reviewing competitor activity and provide robust reporting to evidence this.
• Assist with planning and hosting networking events to create and forge new relationships within the community.

Education, Qualifications & Experience

• Experience in a similar role in either BTR, PBSA or Estate Agency
• Experience of working to KPIs
• Basic understanding of residential AST leases and the landlord and resident relationship.
• Good health and safety and facilities management knowledge.
• Excellent English language skills - both written and spoken.
• IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.
• Up to date knowledge of English statutory letting requirements
• Business development / sales and/or facilities experience would be desirable
• ARLA (preferred)
• Minimum: Educated to NVQ level 3 and/or GCSE level 9 – 5 standard or equivalent. Ideally with ‘A’ level(s) or equivalent

Character & Ability

• Positive, professional and customer focussed with an ability to build relationships
• Friendly and approachable, self-motivated, professional, resilient, adaptable.
• Proactive and strong ability to problem solve, multi-task, plan and organise.
• A confident team player
• A strong communicator with a direct and open style. You must be able to:
• Communicate confidently, fluently, and logically.
• Hold others’ attention when speaking.
• Change people’s views and influence their decision.
• Ability to work at pace whilst maintaining a high level of accuracy and attention to detail.
• The ability to remain calm and considered
• Excellent organisational skills
• Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines.
• A strong client focus and a resilient attitude
• Ability and willingness to work flexible hours as determined by the needs of the business.
• Ability to work weekends and bank holidays as required
• Willing to keep up to date with training and relevant legislation

In the first instance please apply by submitting your CV.

Please contact Vicky at the Manchester office.

Ritz Recruitment - Employment Agency