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Telephone Collections Agent

Four Squared
Posted 6 days ago, valid for 17 days
Location

Sheffield, South Yorkshire S5 8DP

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

Health Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client is seeking a Telephone Collections Agent specializing in private parking debt in Sheffield.
  • The role requires 1-2 years of debt collection or customer service experience, with a focus on private parking debt being a plus.
  • The salary ranges from £23,000 to £26,000, with an on-target earnings (OTE) potential of £30,000.
  • Key responsibilities include making outbound calls, negotiating payments, and accurately logging interactions in the CRM system.
  • The position offers competitive benefits, including health insurance, a pension plan, and training opportunities.

Salary: £23,000 - £26,000+ OTE £30,000

Location: Sheffield

Reference: JL-1388

Our client is seeking a Telephone Collections Agent specializing in private parking debt. You'll contact individuals with outstanding parking charges, negotiate payments, and make secure resolutions while maintaining a customer-focused approach.

Key Responsibilities:

Make outbound calls and use email/SMS to reach individuals with unpaid parking debt.

Discuss balances, offer payment plans or settlements, and maintain professionalism.

Log interactions and agreements accurately in the CRM system.

Follow all laws, including data protection and consumer rights.

Provide clear account information and resolve disputes.

Achieve monthly and quarterly collection goals.

Experience:

Debt collection or customer service experience (private parking debt experience is a plus).

Skills:

Strong communication, negotiation, and problem-solving skills.

Proficient in CRM systems and Microsoft Office.

Working Conditions:

Office-based, potential for hybrid work. Some evening or weekend shifts may be required.

Salary and Benefits:

Competitive salary with performance-based incentives.

Health insurance, pension, paid leave, and training opportunities.

If you're looking for a rewarding role? Apply now and take the next step in your career!

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.