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Service Desk Analyst

Service Desk Analyst

Henderson Scott

Posted 14 hours ago, valid for 9 days

Sheffield, South Yorkshire S5 8DP

£35,000 - £42,000 per annum

Full Time

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Sonic Summary

Join a dynamic MSP client's team as a Service Desk Analyst, where you'll support and troubleshoot technical issues for clients.
The role requires experience with Office 365, Active Directory, and strong communication skills.
Candidates should have at least a year of experience in a similar role, preferably in an MSP environment.
The position offers a salary range of £25k-£30k depending on experience.
This is a hybrid role based in Sheffield, with a work pattern of 8:30am to 5:30pm, Monday to Friday.

Are you a techy problem solver with a passion for delivering top-notch IT solutions? Join our dynamic MSP client's team as a Service Desk Analyst! You'll work hands-on with clients, supporting and troubleshooting to help them with their technical issues resolved as quickly as possible via telephone and tickets. A great opportunity to join a fast-paced environment offering you plenty of progression, support and training to take your career to the next level…

What You'll Do:- Offer support to customers and clients on the phone- Dealing with and logging Tickets - Troubleshoot and resolve hardware and software issues.- Collaborate with teams to deliver smooth IT implementations.- Provide exceptional customer support and technical advice.- Work with the 2nd line team to help solve customer issues and escalating where necessary

Key Skills & Experience:- Experienced with Office 365 and Exchange - Comfortable using Active Directory, Group Policy and Azure AD- Knowledge of Windows 10 & 11 and Servers - Strong communication and problem-solving skills.- Experience with supporting and administering Networks - DNS, DHCP etc- Knowledge of RMM Platforms and Ticketing systems - Previous experience in an MSP environment (Desirable).

Location: Sheffield Work Pattern: 8:30am - 5:30pm Monday to Friday (Hybrid) Salary: £25k-£30k DOE

If you have the relevant skills above and want to join a growing and market leading MSP in the Sheffield area that can offer you further career development opportunities, training, hybrid working and a competitive contract package, we want to hear from you!

This is an urgent role that needs filling asap so apply now!

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