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Our client a global enterprise that is disrupting the telecoms market has an opening for a Technical Helpdesk Analyst / Helpdesk Technician for a 6-month project.
Responsibilities:
- Take incoming calls from alarm engineers, alarm companies and alarm receiving centres.
- Manage incoming emails
- Manage tickets on Salesforce from an incident management perspective, taking through from initial logging to resolution.
- Chase resolving teams for resolutions in a timely manner.
- Line tests on PSTNS, Broadband faults.
- Assist with install of new devices
- Work with alarm company engineers to diagnose and troubleshoot faults
- Arrange for replacement devices to be sent out.
- Managing tickets for CCTV surveillance, same as above.
Required Skills:
- Network and telephony experience (Open Reach/Exchanges/PSTN/ADSL/Ping tests/Dial tone checks - anything telephony networks would be a massive advantage)
- Experience of working in a service desk environment, managing calls/emails/ticket logging
- Good customer service skills.
The successful candidate will be required onsite 3 days per week.
