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Our client is looking for an experienced IT Technician Serving as the first point of contact for IT support within their organisation.
This is a fulltime position working Monday to Friday 9am to 5pm
Duties and Purpose of the role:
Installing, configuring and maintaining software and hardware components of computer and network systems
Diagnosing and troubleshooting software and hardware issues
Repairing and replacing damaged computer and network components
Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
Supporting people whenever they encounter challenges with computers and network devices
Maintaining and updating technical documentation regularly
Testing new hardware and software before full-scale installation
Essential Skills and Responsibilities:
Full Drivers License and own car, must be willing to use own car for work and get Business Insurance
Knowledge of servers, Windows 2016/2019/2022, Windows Server Services & Configurations
Knowledge of Windows/Mac OS systems and strong ability to diagnose and support clients
Fault finding and fault diagnosing processes and ability to find the root cause problem
Hyper V and other virtualisation solutions
Networking and routers, configurations, WAN networks, Broadband Connection including FTTP, LTE, Point to Point & Fibre Leased Lines, networking devices
Office 365 and Azure knowledge, hybrid setup and fully cloud-base
Office 365 subscription knowledge and ability to determine best subscription for each scenario
Antivirus, ransomware, EDR & security solutions
Willing to adapt to our office environment, visiting customer sites in different industries and work effectively within the team
Knowledge and exposure to Setting up and maintaining VoIP systems Domain Hosting - DNS and Web Hosting
Adaptability to pickup Internal Administration such as creating Quotes, Purchase Orders and Job Sheets
Desirables
CCTV configuration
Cisco exposure
Ubiquiti exposure
Evidence of Microsoft/professional body certifications (Not essential)
Fibre cabling and planning
Cat6 Data Cabling and planning
Candidate Requirements:
Must be clearly spoken with good written and spoken English/ Math's skills (Good attention to detail)
Must be reliable, smart and presentable at all times
Polite and professional with Staff and Customers at all times
Willing to learn and develop and progress within the company
