Senior Systems Trainer

We are seeking a highly experienced Senior Systems Trainer to join our team. As a Senior Systems Trainer, you will be responsible for delivering effective training to our people on all the firm's IT and Tech systems and other legal software. You will play a vital role in assessing individual, team, and business needs, designing, developing, and delivering training plans and materials, and providing ongoing coaching and support to ensure effective use of the systems across the group.

• Conduct periodic training needs analysis and adapt training delivery to suit people needs and abilities.
• Design training programmes (IT, Tech, Software, and Systems) appropriate to the skills needed for all roles within the group.
• Deliver training courses using a variety of media for IT systems.
• Create and maintain training documentation, user manuals, guides, and other reference materials.
• Evaluate the effectiveness of training and learning outcomes.
• Develop training plans and resolve any IT and Systems training gap issues.
• Assist with the implementation and roll out of new systems.
• Research and develop new methods of training delivery to ensure skills are kept current and to match Learning and Development industry standards.
• Support our junior systems trainer as well as the training team as a whole.
• Ensure all people are trained to use new and existing systems.
• Develop and maintain a network of super users for our systems.

• Minimum of two years’ experience identifying training needs, producing up-to-date training materials, and designing and delivering engaging training for a range of IT systems and processes to users through a variety of different mediums.
• Knowledge of Solicitor’s Case Management Systems and cloud-based Information Systems. A working knowledge of the Eclipse Proclaim System would be an advantage.
• Strong communication skills to work collaboratively with other departments, businesses, large user groups, and senior stakeholders.
• Ability to deliver training sessions face to face, online, provide distanced learning and coaching, and end-user training in a large company environment.
• Experience with learning and development through all stages of Analysis, Design, Development, Implementation, and Evaluation (ADDIE).
• Experience with using an eLearning platform and creating eLearning modules.
• Advanced technical skills in Microsoft Excel and Microsoft PowerPoint.

You will be responsible for conducting training needs analysis, designing and delivering training programs, creating training documentation, evaluating training effectiveness, and supporting the implementation of new systems. You will also collaborate with other departments and stakeholders to ensure successful system usage.

• Competitive pay DOE.
• Opportunity to work on a hybrid basis.
• Generous Annual Leave entitlement - 25 days per year + Bank Holidays.
• Additional Annual Leave entitlement for long service.
• Opportunities for career progression and development.
• Healthcare cash plan, Pension Scheme, and Lucrative 'Refer a friend scheme’.
• Free Parking, Costco Card, and Fruit Daily.
• On-site subsidised canteen with relaxation area.
• Employee Assistance Programme and Death in service benefit.
• Annual Summer and Christmas Parties, and Award Events.