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Your new companyHere at Hays we are thrilled to offer a position working with our client who is a well established firm operating across the globe. They are currently on the search for a driven eBiller to join their dynamic team. Based in Sheffield City centre with excellent links to public transport, they also boast an excellent hybrid offering and a great selection of other lifestyle benefits. If you are an experienced eBiller who is looking for a position that offers great flexibility in return for a good day's work, this is one for you!Your new roleAs a key member of our team, you will consistently deliver high-quality services on time, focusing on responsiveness, client satisfaction, effective communication, and client service orientation. Your responsibilities will include:
- Relationship Management:Build and maintain strong relationships with partners, credit controllers, revenue controllers, and clients.
- Client Reviews:Conduct comprehensive client reviews, working with Matter Admin to optimise the onboarding of new e-billed clients and relate them where appropriate.
- eBilling Monitoring:Oversee entity eBilling setup in 3E and ARCS, gathering necessary information by liaising with matter partners or executives.
- Coordination:Collaborate with fee earners and finance teams to resolve issues and address queries.
- Reporting:Provide accurate information to partners, finance, and legal teams through regular reports.
- Process Improvement:Implement strategies to streamline the eBilling process, reducing turnaround time for payments.
- Knowledge Sharing:Share expertise on eBilling requirements and processes to ensure bills are complete, correct, compliant, and collectable.
- Payment Turnaround:Actively seek ways to reduce the turnaround time for invoice payments.
- Client Onboarding:Refer client onboarding requests to the eBilling team, providing necessary contact information for effective liaison.
- Approval Monitoring:Monitor clients with approval processes.
- Rate Queries:Handle queries regarding rates in 3E and approved on the portal.
- Timekeeper Management:Identify and submit timekeepers to relevant portals when appropriate.
What you'll need to succeedPossessing knowledge of the eBilling and credit control processes, along with familiarity with legal billing systems, is advantageous. Proficiency in MS Excel and Word, coupled with excellent written and verbal communication skills, enables building relationships at all levels. Strong analytical skills are essential for resolving queries, while flexibility, attention to detail, and the ability to work within given timeframes and anticipate workflows are crucial. Account management experience and CICM accreditation are desirable but not essential. A minimum of a C grade in English and Maths GCSE is required. What you'll get in return
- Salary of up to £26,000
- Excellent Hybrid working
- Access to Bonus Scheme
- Up to 25 Days holiday
- A range of lifestyle benefits
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
