Field Operations Manager

FIELD OPERATIONS MANAGER

Covering North of UK (must be located North of Birmingham)

£50,000 - £55,000 + 10% bonus + Company Car

Our client is a worldwide distributor of products, services and supplies for the healthcare sector. You would be working within an award winning and caring supportive organisation that offers lifelong learning and career progression plus a broad array of other benefits.

Initially during training your role will be predominantly out in the field with the engineers moving towards 3 days field based 2 days home base with travel to meetings across the country as required.

OVERVIEW

As a FieldOperations Manager you will be responsible for managing a team of field-based engineers and supervisors who perform onsite routine services including installations, maintenance and repairs. You will be based in the geographical region - North West/Mid North of the Country (everything North of Birmingham) and oversee the scheduling, training, quality and productivity of your team. Responsible for service delivery you will ensure all customer issues are satisfactorily resolved within service levels, utilising engineering resource and other teams as required. Acting as the escalation point as required.

RESPONSIBILITIES

As a Field Operations Manager, your key duties will include:

• Technical inspections, spot checks, final and in-progress inspections
• Complaint oversight of quality issues
• Coach, train and develop your team to ensure operational readiness
• Provide coaching and training to customers, end users and group departments
• Provide technical support and assistance to group services and operational departments
• Supplier Management
• Customer Service accountability - ensuring your team maintain high standards of installation and service
• Ensure all health & Safety is managed and compliant with legislation

REQUIREMENTS

To be considered for the role of Field Operations Manager you must have:

• Proven experience of hands-on direct management of a team of field-based Engineers
• Strong commercial acumen
• Clear, effective and influential communication skills at all levels
• Must have a Full UK driving licence
• Be self-motivated and a strong leader with the ability to motivate, inspire and develop individuals
• Be familiar with process analysis and process improvement
• Be proactive in finding solutions to complex problems

NEXT STEPS

To become a Field Operations Manager, apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.