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My client is a leading Global Service Provider based in Sheffield. They are experts in their field, with prestigious offices, hybrid working policy, and lots of opportunities to build a rewarding career with them.
They are looking to recruit a Customer Support Advisor to join their Operations team. These roles would suit Candidates from a financial/Mathematical background with excellent working knowledge of Excel or candidates who are looking to move away from a call centre environment. This could be a great career move for the right candidates.
Providing specialist payroll support to their customers via all channels including email, phone and webchat. Key activities of the role will include detailed statutory monthly pension reporting and ongoing pension support of varying complexities to our customers. Be inspired and challenged as part of their best-in-class payrollsupport team, with great opportunities for you to explore, all located in their friendly offices in Sheffield.
Key role responsibilities:
- Effectively handle, manage, resolve, and log customer payroll queries received through a range of customer support channels in a timely and professional manner
- Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth resolutions for their customers
- Take ownership, managing, investigating, resolving, and logging customer pension enquiries
- Work effectively as a team and autonomously
- Be able to communicate effectively and listen to a customer’s specific situation and needs
- Assist other areas of the Operations department when necessary due to demand
Essential Skills & Experience:
- Proven experience in effectively communication with customers, clients or similar
- Strong comprehension skills and attention to detail to ensure customer contacts are read and interpreted correctly
- Collaborative approach and the ability to build internal relationships both within the team and the wider business
- Ability to take initiative, be self-motivating, act proactively
- Working within a multi skilled environment
- Have a very positive work attitude including flexibility and willingness to work
- Initiative and ability to make informed decisions within the remit of their role
- Numeracy/Financial business knowledge - ability to work with numbers
- IT literacy and demonstrable commitment to continuous improvement of the customer experience
