Collections Manager

Priority Recruitment

Posted 5 days ago, valid for 18 days

Sheffield, South Yorkshire S5 8DP

£30,000 - £40,000 per annum

Full Time

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Sonic Summary

The position of Collections Manager is available in Sheffield with a salary of OTE £30,000 - £40,000 per year.
This role requires candidates to have experience in debt recovery and collections, along with previous leadership or supervisory experience in a Contact Centre or similar environment.
The primary responsibilities include leading a Contact Centre team, monitoring KPIs, providing coaching, and collaborating with clients for process improvement.
The schedule for this full-time position is Monday to Saturday, with working hours between 9:00am and 8:00pm, totaling 37.5 hours per week.
Candidates must be able to attend the Sheffield office and will undergo background checks, including DBS and CCJ screening.

Job Title: Collections ManagerLocation: SheffieldPay: OTE £30,000 - £40,000 per yearSchedule: Monday to Saturday, between 9:00am – 8:00pm (37.5 hours per week)An exciting opportunity has arisen for a driven and people-focused Collections Manager to join a growing and established debt recovery business.This company is part of a reputable UK-wide group employing over 500 people in the sector. The successful applicant will be passionate about performance development, team leadership and client collaboration within a fast-paced Contact Centre environment.What’s in it for you:

Competitive salary with on-target earnings of £30,000 - £40,000
Career development opportunities
Company pension scheme
On-site parking
Life assurance plan
Staff discounts

Role Overview:

Lead and support a Contact Centre team, driving performance and maintaining high standards
Monitor KPIs including revenue, productivity, call quality, and wrap time
Provide coaching, feedback, and ongoing training
Assist with recruitment and onboarding of new staff
Collaborate with clients and contribute to process improvement
Track individual and team metrics and escalate concerns where necessary

We’re looking for someone with:

Experience in debt recovery and collections
Previous leadership or supervisory experience in a Contact Centre or similar environment
Strong written and verbal communication skills
A proactive and professional attitude
Ability to work towards and achieve targets
Flexibility to adapt to changing guidelines and priorities

Additional Info:This role is fully office-based, and candidates must be able to attend the Sheffield office as required. All successful applicants will be required to complete background checks including DBS and CCJ screening.If you’re ready to step into a leadership role and make a real impact in a fast paced and supportive team, we’d love to hear from you.Apply today!

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