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Salesforce Product Manager
Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Product Manager with knowledge of Service Cloud to coach and mentor a team of Salesforce Administrators.
Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications.
The Role
As the Salesforce Product Manager you will mentor a team of Salesforce Administrators and work with wider technical teams to continuously improve and develop the Service Cloud platform.
The Responsibilities
- Develop and manage the product roadmap for Salesforce products based on input from various stakeholders,
- Identify and prioritise product features and enhancements that will drive efficiencies, customer satisfaction, revenue growth, and profitability.
- Collaborate with cross-functional teams to ensure product goals are aligned with business objectives.
- Define product requirements, user stories, and acceptance criteria for new product features and enhancements.
- Conduct market research and competitive analysis to identify trends, market opportunities, and potential threats to the Salesforce product line.
- Work with the development team to ensure that products are built and delivered on time, within budget, and to the expected quality standards.
- Develop and maintain product documentation, including user guides, release notes, and technical documentation.
- Analyse product usage data and customer feedback to identify areas for improvement and recommend changes to the product roadmap.
- Develop go-to-market plans for new product launches and work with sales and marketing teams to ensure successful product adoption.
- Build strong relationships with key customers and partners to understand their needs and gather feedback on product performance.
The Requirements
- Demonstrable experience as a user focused Head of/Product Owner
- A deep understanding of (url removed) Service Cloud
- A wider understanding of the full range of (url removed) product suite, including Marketing Cloud and Sales Cloud
- Ability to collaborate with technical teams and influence stakeholders to develop and agree a product vision and roadmap, that will deliver the strategic outcomes
- Experience in translating product roadmaps into backlogs that prioritise delivery of the highest value features first
- Excellent communication and relationship management skills
- Ability to empathise with and provide constructive challenge to senior stakeholders
- Coaching and mentoring of (url removed) admins and management of 3rd Parties
If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
