Complaint Handler

Dynamite Recruitment Solutions Ltd

Posted 13 hours ago, valid for a day

Sheffield, South Yorkshire S25 2XQ

Full Time

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Sonic Summary

The Complaint Handler position is based in Dinnington with a salary of £26,000 per year.
This is a full-time, permanent role that operates Monday to Friday.
The ideal candidate should have previous experience handling complaints and a strong background in customer service.
Responsibilities include managing complaints from start to finish, liaising with internal teams, and ensuring customer retention.
Candidates must demonstrate empathy, strong communication skills, and the ability to work under pressure.

Complaint Handler Dinnington £26,000Full Time Permanent Monday to Friday Dynamite Recruitment are working with a national business that specialise within fire protection. This client has a range of clients from small independent businesses to large corporate companies. They are seeking someone with a wealth of customer service experience who enjoy finding a solution and handling complaints. This role you will be able to see the complaint through from start to finish whilst liaising with other internal teams to help present a resolution. We are looking for an individual who has had previous experience handling complaints and having the ability to empathize and listen to each individual issue and being able to resolve the complaints to a high standard to retain the customer within the business. Responsibilities of a Complaint Handler:

To deliver excellent customer service whilst handling each complaint
To emphasise with the customer no matter the issue
To coordinate and reallocate call outs as required – liaise with engineers and manage diaries to schedule appointments
To deal with general customer requests that is received by phone
To ensure that customer retention is increased using your initiative
Introduce our customers to other products and services we offer – therefore increase sales
To carry out adhoc administration tasks as and when required.

The ideal candidate:

Will have good customer service and administration experience
To be able to emphasize with the customer and stay calm at all times.
Will have previously worked within a position where you have handled customer complaints and have strong communications skills
Will be able to work to deadlines and remain positive under pressure
To be computer literate

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