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Due to an exciting expansion within the company, our client a market leading Estate Agent is seeking a Lettings Manager to join their busy office in Sheffield. Salary up to £30k OTE £45k plus Car allowance.Working hours : Monday - Friday 09:00-17:30 and 1 in 4 Saturdays 09:00-14:00. 22 days annual leave, plus bank holidays, rising with years of service.Purpose of the roleTo run an effective, customer centric lettings function, building strong relationships with new and existing clients and being a key point of contact. Leading and empowering the lettings team to deliver results against targets, making key commercial decisions and reporting on progress against targets.Duties and responsibilities
- Creating and maintaining strong relationships with landlords, tenants and key stakeholders
- Overseeing an extensive portfolio of properties across both the residential and student sectors, ensuring effective management and compliance
- Drive revenue and look for new and innovative ways to increase the overall lettings business and revenue stream
- Attending and instructing lettings valuations with property market knowledge
- Oversight of onboarding new stock
- Anticipate changing business needs, develop proposals and implement them
- Supporting, empowering and guiding the team to achieve personal and branch goals
- Training and development of the lettings team
- Carry out 1:1 meetings with the lettings team and setting targets and recognising achievements
- Improving and implementing processes
- Management of escalations from landlords and tenants
- Participate in strategic planning and delivery as part of the wider management team
- Stay informed and up to date on legislation and upcoming changes, and adapting the operation and training the team, as required
- Produce and present reports and commentary against targets
Key skills and experience required:Essential
- Proven experience in a lettings management or senior lettings role
- Strong knowledge of the local property market and lettings legislation
- Excellent interpersonal and communication skills, with a proven ability to build strong professional relationships with tenants and landlords
- Experienced at listings' valuation, negotiation and instructions and driving new business
- Proactive and results-driven, with a focus on delivering exceptional service.
- Highly organised, with strong attention to detail and the ability to manage multiple tasks effectively
- Proficient in using property management software and Microsoft Excel
- Flexibility to travel for the needs of the role, own car is required
Desirable
- Property management experience
- ARLA/Propertymark qualification
