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- Managing and leading a team to motivate and inspire colleagues to support each other to achieve individual, team and company goals.
- Assisting with training, developing, coaching and undertaking of 1-2-1’s with Property Managers in your team to get great results.
- Monitoring the teams customer service Key Performance Indicators.
- Overseeing, supporting and advising colleagues on maintenance works, end of tenancy deposits, safety certification and compliance, by having a sound knowledge of housing legislation and regulations.
- Using your lettings knowledge and experience to help your colleagues with daily queries and assisting with more complex letting situations.
- You may also have a small portfolio of properties to manage.
- A minimum 3 years’ experience in residential lettings or 2 years in a leadership position (essential)
- Excellent communication skills – both written and verbal
- Good at building and maintaining relationships with customers and stakeholders across the business
- Effective in time management and managing expectations
- Naturally robust with a ‘can-do’ attitude
- Self-motivated – able to work independently whilst maintaining a role as part of our team
- Full training provided, including Team Leader development
- Excellent career progression, with opportunities across the business
- Qualifications in residential lettings, including the Level 3 in Residential Lettings & Property Management
- 23 days annual leave, plus bank holiday – increasing with longevity. Plus a day off on your birthday!
- Pension Scheme
- Perks at Work – Discounts on products and services inc electrical & travel
- Discounts on estate agency, mortgage, conveyancing and surveying services
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme
- Nuffield Health Screening – discounted medical assessment to provide an in-depth picture of your health
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK
- Cycle to work scheme
