Multi Skilled Host

The Role: Multi Skilled Host

We are an organization with people at the heart of its culture, committed to delivering an exceptional service experience for our clients.

Our team provides a full range of building maintenance services to multiple locations across the UK, from commercial offices to retail shops. We are always encouraging new ways of working, driving innovation, and living to our core values: Respect, Integrity, Service, Excellence.

As a Multi Skilled Host, you will be the heart of the workplace, anticipating customer needs and providing a 'hassle-free' experience designed to make life easier and enhance the wellbeing of colleagues and visitors. You will deliver people-focused services to ensure a cohesive and connected workplace experience.

Key Responsibilities:

• Welcome clients, visitors, colleagues, and business partners with exceptional front-of-house service at all times.
• Plan and prioritize your work according to the needs of the site as directed by your Line Manager.
• Conduct daily building walks to ensure the space is tidy and reset to a high standard.
• Act as the first point of contact for building occupants, resolving issues, and providing proactive assistance as required.
• Support engagement activities and events, including games for wellbeing and meeting room technology.
• Ensure the building complies with current Health & Safety legislation.
• Ensure that building communications and information are displayed correctly and up to date.
• Log and update requests made via the Facilities Helpdesk system promptly and in accordance with service level agreements.
• Work alongside other service teams such as housekeeping and security to resolve issues efficiently.
• Provide front-of-house services across multiple floors, assisting with meetings and events as needed.
• Collaborate with the in-house engineering team to complete tasks to the highest standards.
• Maintain and promote the organization's core values.
• Provide administrative support and portering services when required.
• Monitor building occupancy and utilization, and report as needed.
• Assist with site inductions for new colleagues and building users.
• Communicate effectively, both verbally and in writing, in a professional manner.
• Champion continuous improvement and innovation, becoming a subject matter expert where appropriate.

Person Specification:

• Previous experience in a customer-facing role is essential.
• Strong communication and customer service skills, with excellent attention to detail.
• Proactive in seeking opportunities for improvement.
• Exceptional written and verbal communication skills.
• Ability to multitask and manage changing deadlines in a high-pressure environment.
• Organized, self-motivated, dependable, and flexible in scheduling and prioritization.
• Demonstrates discretion and professionalism in all matters.
• Willingness to follow through on issues until resolution.

Our Mission:

We aim to build a world-class business through exceptional service and exceptional people.

Core Values:

• Respect: We collaborate openly and share ideas to inspire trust and encourage teamwork.
• Integrity: We prioritize our commitment to our values above individual clients or deals.
• Service: We tackle challenges with enthusiasm and diligence, building long-term relationships.
• Excellence: We focus relentlessly on delivering outstanding results for all stakeholders.

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