Job Title: Service Manager
Location: Sheffield
Salary: Up to 31,000 DOE

Adept Resourcing Group are proud to be working alongside an independent, tailored care provider based in the Sheffield area on their search for a Service Manager to join the team. Our client prides themselves on quality, tailored adult support and care solutions to allow clients to live independently.
This rewarding job requires a kind, 'person-centred' Service Manager to join their team and support clients across Sheffield, Rotherham and Doncaster. The right Service Manager must have strong experience leading a team, a minimum of a level 3 care diploma (and willingness to work towards and achieve level 5 within a year) and excellent communication skills.
If you're looking for a rewarding career with a company that promotes the independence and growth of both its clients and employees then apply below.
Duties and Responsibilities of the Service Manager:

To ensure that each individual has a personal support plan & individual risk assessments which they have been involved in creating and which they own.
To ensure staff are aware of and implement safeguarding policies and procedures in accordance with best practice and in accordance with Aspire pc policy and procedures.
To ensure Clients are supported to maintain their physical and mental wellbeing.
To maintain service wide adherence to Aspire pc policy, procedures and guidelines.
To comply with required legislation including CQC Essential Standards of quality and safety.
To ensure Health and Safety standards are reflected in work practice
To ensure staff supervision and development plans are planned, undertaken and monitored and reviewed.
To ensure individual documentation is regularly updated, read and understood by all staff members
To maintain confidentiality and respect the dignity and privacy of individuals in line with Aspire pc policies and procedures.
Working alongside the scheduling manager deploy staff resources appropriately through economic usage within the rota and to plan staff availability to cover individual support needs.
To work with other personnel within Aspire pc to effectively share staff resources where applicable
To effectively manage absence in accordance with Aspire pc policy and procedure
To effectively manager performance issues in accordance with Aspire pc policy and procedure
To implement and disseminate monitoring and quality assurance auditing information.
To ensure timely completion of reports as required
To ensure referral meetings, reviews, planning meetings etc. for clients are carried out in a timely manner and in line with best interests.
To ensure service users are supported in practical, personal, financial, social, domestic skills to promote independence/confidence in the community.
To promote and ensure professionalism and effective communication. Coordinate and liaise with families and outside agencies as appropriate
To maintain an overview of work with individuals that creates and maintains personal documentation and support plans
Ensure staff induction; training development and staff supervision are completed in line with policy.
To work flexibly, to be on time, engage in a variety of tasks.
To participate in management on-call rota.
To maintain an overview of the support that is being provided to each individual.
To support staff to get to know individuals and how they want to be supported.
To listen and offer advice to members of the staff team, to support decisions being made for individuals, considering capacity and best interest.
To advocate for individuals on a day-day basis and promote self- advocacy as appropriate.
To identify the need for and facilitate the involvement of an independent advocate/IMCA as appropriate, ensuring awareness of capacity issues and need for best interest approach.
To help plan and coordinate support with daily living that may include, but is not limited to:
Shopping and cooking, housework help to maintain the environment where the individual lives and get repairs completed when needed. Personal care if needed, managing medication in line with policy. Managing money and help to pay bills, ensuring systems provide evidence of accountability, understanding benefits. Staying safe at home and in the community. Travel training and/or support to travel. Attending appointments and staying healthy. To maintain current and find new activities and opportunities and work. Enjoy a social life making friends and connections. Support, future planning to include support with moving on as appropriate.
To help plan and coordinate the future support by:
Supporting strategic thinking within the organisation through reports and audit information. o Supporting staff to identify new activities/opportunities and maintain the local resource hub file. Promoting staff to work with clients to create and maintain a vibrant social life making friends and forming networks o Planning support around changing needs /moving on as appropriate. Communicating effectively with all departments and colleagues of the organisation. Ensuring regular team meetings both of individual staff groups and managers.
There is an expectation that the work will include significant administration tasks including but not limited to: - report writing, audits, budgetary, handling money, telephone and computer work.
You will be provided with training to enable you to do your job effectively
A thorough understanding of safeguarding issues and procedures, including Deprivation of Liberty and Mental Capacity principles
A working knowledge of current legislation and best practice in terms of social policy, CQC requirements and personalisation.

Skills/ Experience/Personal attributes

Previous experience of supervising and managing a team
Possess excellent communication skills
Experience in risk assessments and support planning
Sound knowledge 'person-centred' care
Care Diploma Level 3 or above
Achieved or willingness to work towards leadership and management Diploma Level 5 within the first year (sign-up)
Good IT skills
Full driving licence and car
Substantial experience in the social care or equivalent transferable skills is an advantage
Excellent verbal & written communication skills including confidence in working with external agencies
Computer literate.
Honest, flexible, creative, able to take initiative, helpful but not take over, work with not for. Resourceful, respectful, understanding and empathic.
A good listener

At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you.

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