Customer Service Officer

Customer Service Officer
Shepton Mallet
11.50 per hour
Full Time Contract

Novax Recruitment is actively seeking a Customer Service Officer based in Shepton Mallet. This is a contract role working full time hours.

The job:

• Provide a front line service for customers, offering advice, supporting services in a professional and efficient manner.
• Offer quality advice across a variety of services, signposting for different departments when required.
• Dealing with low level, first stage complaints, escalating as appropriate and necessary.
• Assisting with application forms, completing online and telephone payments.
• Administrative duties as necessary in line with this post.

The candidate:

• Excellent customer service skills including listening, empathy, understanding and kindness
• Excellent all round communication skills including strong interpersonal skills for face to face interaction and telephony
• Confidence, resilience and professionalism to handle high volume, sensitive and sometimes emotive interactions
• Good computer skills, confidence to learn new systems and use multiple technologies

How to apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on (phone number removed)