Customer Service Adviser

Customer Service Adviser

To provide an excellent level of customer service to all Sportsshoes.com customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.)

A successful Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis:

Technical Competencies

• Product knowledge

• Good levels of numeracy and literacy skills

• Excellent communication skills via email and on the phone

• Confident PC user with the ability to work with new systems

• An excellent understanding of the highest standards of customer care

Behavioural Competencies

• To ensure the best Customer Care experience is given to all customers

• Be passionate about being the best you can be and want to achieve targets

• To ensure that queries are responded to within our agreed response time

• Genuine passion for speaking to customers, answering queries and a clear

communicator

• To achieve KPI’s whilst maintaining excellent quality

• Flexible for both the Company and customers

• Organised

• Professional

• Resilient under pressure

• Team focused

• Able to build rapport and empathise with customers

Shift patterns

• Weekday hours 9am-5.30pm

• Working Saturday 9-5 on a rota basis. (1 Saturday per month)

• Extra hours when required especially in the Peak period (November- February)