- Managing all Inbound Queries
- Obtaining the best prices from carriers and negotiating rates
- Ensuring customers have the correct solution that meets their needs
- Ensure all shipments have the correct documentation
- Update customers and carriers with any changes
- Resolve queries relating to lost, damaged or delayed shipments
- Managing Clients
- Experience of managing Imports / Exports
- Experience in a freight forwarder or similar business
- Excellent communication skills
- Someone who is organised and sees tasks through to completion
- Ability to work to deadlines