Operations Assistant

Spring Resourcing Solutions Ltd

Posted a day ago, valid for 23 days

Shipley, West Yorkshire BD17 6JZ, England

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

A Freight Forwarder is seeking an Operations Assistant to join their team in Baildon, Bradford due to growth and expansion.
The role involves providing excellent service to clients and external salespeople, requiring strong communication skills and knowledge of customer service and documentation.
Candidates should have at least 18 months of experience in a Freight Forwarding environment.
The position offers a highly competitive salary along with great benefits.
Interested applicants are encouraged to apply with their CV.

We are excited to be working with a Freight Forwarder who due to growth and expansion are now looking for an Operations Assistant to join their busy team in Baildon, Bradford This role is the foundation of what a Freight Agency does : to provide excellent levels of service to clients and external salespeople. This will be achieved through the role holders skilled and professional telephone manner, more general communication skills and an in-depth knowledge of the customer service and documentation required for bookings that have differing requirements Accountabilities:

Maintain consistent levels of accuracy in data records on all systems used in the role
Maintain productivity at or above agreed levels
To work as a team to demonstrate excellence in all aspects of the team’s overarching purpose: to provide excellent levels of service to around 50% of the client base.
To demonstrate Freight Agency’s core values at all times

Key Responsibilities:

Deal with customer queries via telephone/email
Monitor and maintain shared inbox
Undertake customer bookings and input data into Multi Freight /Cargo Wise
Liaise with Customers, sub-contractors, suppliers and agents
Check and send customer documentation
Produce bills of lading
Provide bill of lading instructions

Essential Attributes: Ability to work independently Ability to work as part of a team Willingness and ability to be flexible Ability to work under pressure Ability to multi-task Competencies:

Attention to detail
Decision-making ability
Good organisational skills
Good communication skills (verbal and written)
Ability to use Excel, Word and Outlook
Professional telephone manner

Ideally you will have at least 18 months experience working in a Freight Forwarding environment. This role offers a highly competitive salary with great benefits. If you are interested in this please apply with your CV.

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