Customer Service Operations Support Analyst

Customer Service Operations Specialist to work hybrid with my client based in Newcastle Upon Tyne.

Job Summary: We are seeking a highly motivated and skilled Customer Service Operations Specialist to join our dynamic team. The ideal candidate will be a proactive problem solver with a strong collaborative spirit, capable of working effectively both internally and externally. This role requires excellent verbal and written communication skills, a sound understanding of various systems and processes, and a high degree of attention to detail.

Key Responsibilities:

• Work as a member of a multi-skilled team within the Customer Service Operations department.
• Utilize initiative and problem-solving skills to address and resolve customer issues.
• Collaborate effectively with internal teams and external partners to ensure seamless operations.
• Communicate clearly and professionally in both verbal and written forms.
• Operate within various systems and processes, including SAP, Outlook, and Microsoft Office.
• Demonstrate excellent Excel and analytical skills to manage and interpret data.
• Maintain a high degree of attention to detail and personal accuracy to ensure work is completed correctly the first time.

Qualifications:

• Proven experience in a customer service or operations role.
• Strong problem-solving skills and the ability to work independently.
• Excellent collaboration and communication skills.
• Proficiency in SAP, Outlook, Microsoft Office, and Excel.
• Strong analytical skills and attention to detail.
• Ability to work effectively in a fast-paced environment.
• Language proficiency may be required for this role.

Preferred Qualifications:

• Experience with additional languages is a plus.
• Previous experience in a similar industry or role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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