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As an Account Manager, you will take ownership of a portfolio of client accounts, ensuring the delivery of high-quality service while identifying opportunities for growth within these accounts. You will act as the primary point of contact for your clients, building strong relationships, understanding their needs, and providing solutions that align with their business goals. Your role will also involve proactively identifying and pursuing additional business opportunities within your accounts, contributing to the company's overall growth objectives.
Key Responsibilities
Account Management
- Serve as the main point of contact for a portfolio of clients, fostering strong and lasting relationships.
- Take responsibility for the candidate put forward by the customer support team and enhance these results with your own searches to fill key roles.
- Understand client needs and deliver solutions that meet their goals and objectives.
- Monitor account performance, ensuring high levels of client satisfaction and retention.
- Handle client inquiries, concerns, and escalations promptly and professionally.
- Provide regular reports and updates to clients, offering insights and value-added recommendations.
Business Development
- Identify opportunities for growing our revenue within managed accounts.
- Develop and execute plans to expand the scope of services within client portfolios.
- Maintain a pipeline of growth opportunities and work towards achieving or exceeding revenue targets.
Skills and Experience Required
- Proven experience in account management, business development, or a similar client-facing role.
- Strong relationship-building skills with the ability to manage multiple stakeholders.
- Demonstrated success in identifying and securing new business opportunities within existing accounts.
- Excellent communication, negotiation, and presentation skills.
- Analytical mindset with the ability to identify client needs and recommend appropriate solutions.
- Self-motivated, results-driven, and able to work independently as well as collaboratively.
- Proficiency in CRM software and Microsoft Office Suite.
What We Offer
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
- The chance to work with a diverse range of clients across multiple industries.
ACS are recruiting for an Account Manager. If you feel that you have the skills and experience required in this advertisement to be an Account Manager, please submit your CV including an outline of your experience as an Account Manager. It is always a good idea to include a covering letter outlining your experience as an Account Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Account Manager role you desire.
