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- Oversee and manage the company’s Quality Management System (QMS), ensuring it remains up-to-date and effective.
- Drive continuous quality improvement across the organization and maintain compliance with relevant standards and certifications.
- Represent the business during external and internal quality audits, ensuring a professional and thorough approach.
- Promote a strong quality culture, encouraging performance improvements and quality achievements across all departments.
- Collaborate with purchasing and supplier teams to develop a reliable, high-quality supplier base, including managing vendor performance analysis.
- Work closely with external suppliers to ensure product quality, reduce non-conformances, and implement first article inspections.
- Maintain up-to-date Health & Safety standards, aligned with current legislation, and promote awareness and training company-wide.
- Develop and implement standardized operating procedures across all departments.
- Lead the internal audit process, identify areas for improvement, and update procedures and manuals accordingly.
- Supervise technical staff in the testing and inspection of incoming and onsite products.
- Raise and manage Non-Conformance Reports (NCRs), ensuring corrective/preventive actions and continuous improvement initiatives are documented and implemented.
- Collect and analyze performance data from both internal operations and external vendors.
- Identify training needs and support the development of quality-related training across the organization.
- Provide accurate and contract-specific Quality Plans.
- Manage the customer complaints process and maintain accurate records for ongoing analysis and improvement.
- Proven experience in a Quality Assurance leadership role.
- Strong knowledge of ISO 9001, PED, and ATEX requirements.
- Excellent communication, leadership, and organizational skills.
- Ability to lead cross-functional teams and influence stakeholders.
- Detail-oriented with a proactive and solution-focused approach.
