Service Coordinator

Wilson Recruitment is working on behalf of a well-established security and fire safety company that operates across the UK and internationally. This business has been delivering exceptional services for over 30 years, specialising in security installation, fire safety, and maintenance. They provide 24/7 on-site support, assisting with everything from design and installation to ongoing maintenance and monitoring.

Role Overview

We are currently recruiting for a Service Coordinator. The role is key to maintaining smooth communication between the office and customers, reporting to the customer service team leader. This position is primarily focused on planning and administration within the service department, ensuring services are delivered efficiently and effectively.

The role offers a salary between 23,000 - 27,000, with working hours from Monday to Thursday, 8:30 AM - 5:00 PM and Friday, 8:30 AM - 4:00 PM (with a 30-minute lunch break).

Key Responsibilities

• Engineer Time Management: Efficiently plan and allocate engineers' time and resources to reduce downtime and unnecessary travel.

• Maintenance Coordination: Schedule maintenance, corrective actions, and emergency visits, keeping planners updated with all relevant details.

• Process Compliance: Ensure adherence to internal processes for remote signalling connections, updating relevant systems accordingly.

• Documentation Distribution: Provide Operating & Maintenance manuals and data sheets to customers or contractors, and ensure all necessary documents are returned by engineers.

• Service Level Monitoring: Ensure that all planned maintenance meets or exceeds service level agreements, promptly addressing any customer issues.

• Post-Maintenance Reporting: Report on any issues post-maintenance, suggesting improvements where needed.

• Maximizing Revenue: Assist the business in securing ongoing maintenance opportunities and increasing revenue streams.

• Emergency Response: Ensure engineers respond to emergency callouts within agreed SLA timescales.

• Invoicing and Documentation: Ensure timely closure of engineer dockets for accurate invoicing.

• Service Email Management: Regularly monitor service email inboxes, responding to customer requests efficiently.

Required Skills

• Strong accountability and excellent communication skills.
• Decision-making ability and effective time management.
• Ability to work to deadlines and prioritize tasks efficiently.
• Attention to detail and capacity to multitask.

This is an exciting opportunity for someone with a proactive attitude and strong organizational skills to join a successful team, making a meaningful impact in a fast-paced environment.