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- Providing efficient responsive administrative support to the endowment and flow through programmes. Prioritising work effectively and as directed by the Chief Executive Officer.
- Liaising closely with finance, marketing and other business colleagues and stakeholders to ensure a seamless process, sharing stories of impact and promote success stories.
- Being a responsive first point of contact for applicants, answering inquiries via phone, email, and in person, ensuring enquiries are picked up promptly, channelled appropriately and ensuring they are acted upon.
- Providing guidance and support to applicants throughout the process, including troubleshooting technical issues with the online portal.
- Preparing and distributing communication materials, such as application guidelines and reporting templates, to grant recipients. Managing the collection and tracking of monitoring reports from recipients, ensuring timely submissions.
- Preparing and maintaining accurate records and documentation for all applications, assessments, approvals, and evaluations.
- Convening assessment panels, including scheduling, preparing documentation, and providing support during panel meetings
- Undertaking initial quality monitoring and checks to ensure that projects meet the requirements, chasing actions with other team members and escalating any concerns or issues promptly to the Chief Executive Officer or relevant colleagues.
- Business Administration Qualification minimum at Level 2 - or significant experience in an administrative role, preferably within the charity or grant making sector.
- Experience working with people, providing good customer service.
- Experience of meeting deadlines and prioritising own work.
- Strong IT skills, including proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience with Salesforce or other grant management software.
- Excellent English skills both verbal and written minimum at level 2, with a professional and courteous manner when engaging with stakeholders.
