Back to search
Unlock your potential with an exciting opportunity to become an Internal Account Manager for a leading FMCG company. This role offers the chance to work within a dynamic team, focusing on customer satisfaction and account management. With a strong emphasis on professional development and a supportive work environment, this position is perfect for those looking to advance their career in a fast-paced industry.
What You Will Do:
- Establish and develop relationships with both new and existing customers to understand their needs and ensure satisfaction.
- Handle purchase orders meticulously from input to updates, maintaining the order book to support On-Time-In-Full (OTIF) delivery.
- Proactively manage customer orders, providing timely updates and resolutions to any issues.
- Take ownership of customer complaints, ensuring quick and efficient resolution.
- Support the External National Account Managers in customer reviews and achieving targets.
- Update and maintain internal systems with relevant information to ensure data integrity and team accessibility.
What You Will Bring:
- Proven experience within an FMCG business, demonstrating a successful track record.
- Strong relationship-building skills, with experience in managing customer interactions via phone, email, or face-to-face.
- Excellent organisational skills, with the ability to work in a fast-paced environment to tight deadlines.
- Outstanding communication skills at all levels, with good IT proficiency, especially in Microsoft Office.
- Desirable: Knowledge of the UK food industry, experience with SAP, and familiarity with CRM systems.
This role plays a pivotal part in bridging the gap between the company and its customers, ensuring the seamless flow of information and maintaining high levels of customer service. By joining the team, you will contribute to the company's ongoing success and uphold its core values and objectives.
Location:
This role is based in a modern office environment, Monday to Friday from 8.45am to 5.00pm, offering a perfect work-life balance.
Interested?:
If you're ready to take on a challenging yet rewarding role as an Internal Account Manager and make a significant impact on customer satisfaction and company growth, we want to hear from you. Apply today to embark on a fulfilling career journey!
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
