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Customer Service Advisor
Location: Shrewsbury Guildhall
Salary: Hourly Pay Rate 14.36
Contract Type: Full-time, Office-Based
Length of Assignment: 31/03/2025
Role Overview:
Opus People Solutions is recruiting on behalf of Shropshire County Council. We are seeking a dedicated Customer Service Advisor to join their team. This role plays a vital part in providing support to our service users through scheduled remote video virtual care calls.As a Virtual Care Contact Officer, you will be responsible for conducting scheduled video calls with service users, assisting them in daily tasks such as mealtimes, personal care, and medication management. You will monitor user interactions and ensure they acknowledge prompts, following appropriate escalation processes when necessary.
Key Responsibilities:
- Conduct scheduled remote video care calls with service users.
- Prompt users to undertake daily tasks and monitor their responses in real-time.
- Maintain accurate records of customer interactions using the appropriate systems.
- Liaise with Social Workers, partners, and provider organizations to discuss user needs.
- Handle sensitive and potentially distressing content with professionalism and empathy.
- Ensure all clients are treated with respect, dignity, and understanding.
- Keep up-to-date with available services for effective signposting and personal knowledge development.
Qualifications and Skills:
- Experience in a care, support, or customer service role is preferred.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional in challenging situations.
- Strong organizational skills and attention to detail for accurate record-keeping.
- Proficiency in using computer systems and video conferencing technology.
- Knowledge of local support services and resources is an advantage.
Make a difference in the lives of others-apply today!
