- Greeting customers and verifying their details
- Clerical duties such as management of appointment booking process for the earwax removal service
- Explaining the earwax removal procedure to customers
- Removing earwax in line with current guidelines
- Recording clear and accurate medical notes
- Maintaining quality of service delivery by following Standard Operating Procedures and adhering to health and safety standards
- Ordering and maintaining adequate stock of requisite materials needed to deliver service
- Working with wider healthcare professionals (e.g. audiologists and GPs) to escalate queries and signposting into other healthcare services
- You will go on the Healthcare Advisor Programme and support future Pharmacy Services in-store
- Five GCSEs or equivalent.
- It would be great if you had Healthcare experience however this isn’t mandatory
- Motivated to complete theoretical training
- Excellent communication skills (verbal and written) to communicate with customers and other healthcare professionals
- Confident, Empathetic, approachable and able to interact sensitively
- Digitally savvy and comfortable using a smartphone
- A passion for customer care and working in Healthcare
- Prepared to learn and be comfortable in completing a Healthcare training programme at NVQ2 or equivalent
- Competitive holiday allowance (with the option to buy more)
- Boots Retirement Savings Plan
- Discretionary annual bonus scheme
- Generous staff discount