IT Support

Greenfield I T Recruitment

Posted 12 hours ago, valid for 2 hours

Shrewsbury, Shropshire SY3 8BW, England

Full Time

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Sonic Summary

The job opportunity is for an IT Support Technician located in Shrewsbury, SY3, and is an onsite position.
The salary for this role is £30,000 plus benefits.
Candidates should have experience in 1st to 2nd line IT support and relevant Microsoft certifications or experience.
Key responsibilities include providing customer support, managing a ticketing system, performing system health checks, and maintaining documentation.
Strong communication skills and familiarity with O365 and Active Directory are essential for this role.

IT Support Technician – Job Opportunity Location: Shrewsbury / SY3 - onsite Salary: £30k plus benefits Our client is a highly regarding business located in Shropshire, looking for an experienced IT Support Technician to support clients with a range support issues / queries and to manage the ticketing system. IT Support Technician role –

To provide high levels of customer support via telephone and email
To respond to and fix reported incidents within given SLAs
To be responsible for managing ticketing system
Perform system health checks to pre-determined schedules and completing system reports
Maintaining customer support documentation
Support Technical projects as required
Ensure procedures, latest fixes and Knowledge base articles are kept up to date.
Engage in Problem management activities
To consult on infrastructure problems and provide suitable system and networking solutions

IT Support Technician profile –

Experienced at 1st – 2nd line IT support level
Microsoft certification or relevant experience within IT Support
Able to work independently and as part of a team
Strong client facing / communication skills
O365 / Active Directory plus other skills relating to a MS focused IT Support role

If you’re looking for a new challenge then please get in touch with Paige Bevan to discuss in more detail – / p.bevan@greenfield-it.co.u

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