Loss Adjusting Assistant / Claims Handler

Marley Risk Consultants Ltd are a chartered Loss Adjusters servicing the needs of the Latent Defects Insurance market across the UK. Established in 2013, we have offices in Shrewsbury, Evesham, London and Nottingham and are going through a period of growth to meet the needs of our expanding client base.

Due to the companies exciting growth, we are seeking a Loss Adjusting Assistant / Claims Handler to join our team. The postholder will be responsible for performing a variety of administrative tasks to support the smooth running of the Loss Adjusting team and will engage with all areas of the business. The role offers excellent opportunities for future progression.

Job Location:

• Shrewsbury.

Job Type:

• Full-time (Mon-Fri).

Salary:

• From £23,000 per annum depending on experience

Key Activities:

• Support Loss Adjusters with a range of administrative tasks. These include (but are not limited to):

o Setting up Loss Adjusting case files.

o Handling and redirecting inbound telephone calls.

o Distributing inbound post.

o Answering queries and providing information to Loss Adjusters as required.

o Compiling invoice date.

o Processing payments

o Updating the Claims Management Portal System.

o Collating and organising data.

o Filing of paper and electronic data.

o General administrative tasks.

• Provide excellent customer service and maintain positive relationships with internal and external stakeholders.
• Participate in any internal and external training as required, including CII/CILA qualifications. The company will cover the cost of all training fees but reserves the right to claim back some or all the costs should you leave the company within a certain timeframe (as stipulated in your contract of employment).
• Abide by all relevant legal requirements, industry guidelines and company standards.
• Actively participate in team discussions to highlight issues and promote group learning.
• Perform other tasks as reasonably required by your nominated Loss Adjuster, Line Managers or Senior Management.

Skills and Experience required:

• Proven track record in an office administration role, Experience of insurance or financial services sector is desirable.
• Strong IT skills, including MS Word, Excel, Outlook and Teams. Experience of Claims Management Portal Systems preferred but not expected (training on company system will be given).
• Strong verbal and written communication skills.
• Excellent interpersonal skills. Able to quickly build positive and effective relationships.
• Wiling to ask questions and seek assistance when required.
• Well organised with excellent time management skills. Able to multitask effectively to meet varying deadlines.
• Excellent attention to detail and high levels of accuracy.
• Team player.
• Confident working independently under instruction.
• Able to develop an understanding of the processes within the organisation and support the wider team as required.
• Educated to A-Level or equivalent standard, with GCSE English Language grade 5/C or equivalent.

Benefits:

• Generous company pension.
• Tools/equipment required for the performance of company duties.
• Cycle to work scheme.
• Tech scheme.
• Life Insurance (following successful completion of probationary period).
• Private Medical Insurance (following successful completion of probationary period).
• Casual dress policy.
• Flexible working.
• Free on-site parking.
• Ev charging points.
• Employee Assistance Programme.
• Free Gym Membership.