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An excellent opportunity has arisen for a First Point of Contact (FPOC) Administrator to join a busy and professional team. This role is central to ensuring exceptional customer service, acting as the first point of contact for incoming calls and queries. You will play a crucial role in delivering an efficient and seamless communication experience for clients, customers, and internal teams.Key Responsibilities:• Answering incoming calls and emails, handling routine inquiries, and directing more complex matters to the appropriate team.• Using mail merges to send general correspondence to clients and leaseholders.• Supporting Property Managers and Department Heads in responding to customer, client, and contractor communications.• Uploading documentation to internal systems and ensuring records are kept up to date.• Managing and scheduling appointments within the Shrewsbury office diary.• Liaising with other departments to obtain and share relevant property-related information.• Attending internal meetings and staying informed of industry best practices.• Ensuring compliance with ARMA guidelines, FCA regulations, and customer service standards.• Maintaining professionalism and a courteous manner in all interactions.• Participating in mandatory and optional training courses to enhance skills and industry knowledge.About You:• Strong communication and customer service skills.• Ability to handle a high volume of calls and emails with efficiency and professionalism.• Excellent organizational skills and attention to detail.• Comfortable working with internal systems and maintaining accurate records.• A proactive team player with a positive approach to problem-solving.• Experience in property management or a similar customer-facing role is beneficial but not essential.What’s on Offer?• A supportive and professional working environment.• Training and development opportunities.• The opportunity to be part of a dynamic and growing team.If you are a confident communicator with strong administrative skills and a customer-focused approach, we would love to hear from you!Apply now to be considered for this exciting opportunity.
AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.
We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, Lettings Manager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator, New Homes Sales Consultant.
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.
