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Maintenance ManagerSidcup8am-5pm, Mon-FriUp to £60k Per Annum
Main Duties and responsibilities:
- Covering call out desk for lunches and annual leave
- Ensure all engineers are in work and are on schedule.
- Raising Purchase Orders for parts ordered on the Lift Data System and filing in the appropriate contract file.
- Liaising with engineers/suppliers for required parts.
- Providing clients with full updates where lifts are out of service.
- Review out of service lifts.
- Review and mark up all service and call out sheets - daily.
- Closing non charge call outs on system - daily
- Pricing up call outs on system - daily
- Looking in stores for spare parts.
- Receiving, logging, actioning, and forwarding Insurance Reports.
- Updating insurance tracker.
- Dealing with all maintenance insurance items including follow ups
- Monthly reporting to be generated and issued for 9 major bulk contracts.
- Generating maintenance contract renewals and passing to accounts.
- Throughout the month rolling over any renewals.
- Cancelling contracts on the system and advising all.
- Adding new lifts onto tracker system and scheduling
- Overdue service reporting and planning.
- Attending client meetings.
- General management of engineers and maintenance Co Ordinator.
- Processing weekly timesheets
- Approving engineer expenses
- Management of the engineers call out rota.
- Updating 24/7 website with rota details.
- Problematic lifts review.
- 1st point of call for 24/7 escalation.
- Approving purchase orders for maintenance co Ordinator
- Organising and processing of the maintenance staff holidays.
- Holding maintenance staff review meetings/probation reviews.
- Monthly maintenance meetings.
- Carrying out disciplinary hearings
- Liaising with Peninsular to follow up with warning/disciplinaries
Knowledge/Experience
- Lift Data system knowledge
- Previous experience in working in a call centre environment/administrative role.
- Good geographical knowledge.
Skills
- Very customer service orientated/focussed.
- Professional telephone manner
- Interpersonal skills - friendly outgoing personality
- IT Skills - Microsoft Office - (Word, Excel), Lift Data system.
- Good organisation and planning skills
- Good communication skills - written, oral and listening.
- Ability to multi-task/flexible approach.
Braundton Consulting is a recruitment agency, working on behalf of a client
Lift manager
Maintenance manager
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