Customer Relationships Manager

Reed Secure is a specialist provider of permanent, contract, temporary and outsourced recruitment solutions for security cleared professionals.

We require a Customer Relationships Manager to cover an existing workload within Metropolitan Police, based in Marlowe House (Hybrid working).

This is an interim position for an initial 6 months with the potential to be extended, dependent on workload.

Job Purpose:

• Act as Fleet business partner, be the champion of assigned customer groups and ensure that Fleet Services brings its best to all customer engagements.
• Lead collaboration with senior customer partnerships including chairing working groups to identify and implement service improvements.
• Provide the bridge between future and current state for customer asset replacement plan and build the detailed demand plan with assigned customer groups.
• Drive the tactical transition to hybrid and full electric fleets in support of overall Net Zero strategy for assigned customer groups.
• Engage with senior front-line officers and staff to establish short term customer demand and balance this within territories and assigned customers.
• Deliver functional performance improvements and contribute towards the overall improvement of Fleet Services.

Skills and experience needed to be successful in this role:

• Knows how functional activities and priorities within a Public Sector, or other, complex, organisation operate.                       
• Knows the impact of customer support functions in an asset availability management and the critical to success factors for customer focussed operation.           
• Knows how to manage customer expectations and balance supply and demand constraints.
• Can negotiate with customers and find win-win solutions to customer requirements and support needs.                           
• Can deliver business change, including leading operational staff through change.            
• Can produce and interpret complex data sets and develop customer insights from them.
• Can deliver excellent customer service.             
• Has managed customer relationships at senior levels.    
• Has demonstrable experience of managing customer service delivery teams in similar complex, customer focused environments. 
• Has managed service performance levels with customers.                      
• Has proven experience in building and managing customer relationships.            
• Has experience of ensuring compliance with controls and processes, evaluating effectiveness and efficiency, and development of recovery plans.                  
• Has managed change across complex multiple stakeholder and customer landscapes and, in particular, in customer service environments.

This role offers a competitive salary of £500 - £600 per day Umbrella / £387.79 – £464.94 per day PAYE(Inside IR35) and you’ll be working via Reed who offer great benefits such as discounts, cashback offers and more as well as weekly pay.

Any offers would be subject to CTC Metropolitan Police vetting and right to work checks.

Please apply now and join us in loving Mondays!