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- Set up new customer credit accounts with accurate and legally compliant information, following company credit procedures.
- Regularly review and monitor customer credit limits in accordance with the company's credit policy.
- Ensure bin customers are set up on Direct Debit or billed quarterly in advance, processing mandates promptly.
- Act quickly and efficiently to resolve unpaid Direct Debits and cheques.
- Log and manage invoice queries, following up to reach a resolution.
- Keep the customer database up to date, ensuring credit limits align with trading history.
- Actively manage outstanding sales balances before month-end close.
- Process and document credit card transactions carefully, minimising the risk of fraud.
- Record payment notifications to support weekly cash forecasting.
- Coordinate with Operations and Sales on accounts placed on hold or requiring service suspension.
- Where necessary, initiate steps to recover outstanding debts effectively.
- Maintain accurate records of all communication with customers and internal teams.
- You have at least 3 years of experience in a credit control role.
- You stay calm and focused, even under pressure.
- You communicate clearly and confidently with customers and colleagues.
- You pay close attention to detail and take pride in accuracy.
