Senior Customer Service Advisor

Title: Senior Customer Service Advisor

Location: Sidcup

Hybrid: 2 days office & 3 days working from home

Term: Temporary 3 months (may continue)

Hours: 35 Hours per week, Monday-Friday 9am-5pm

Salary: 29,568 per annum (16.25 per hour)

This is an exciting role for a Sidcup based client on a temporary basic for a Senior Customer Service Advisor.

Do you have excellent communication skills?

Do you follow a task through to end result?

Key Responsibilities of a Senior Customer Service Advisor:

• Provide an accurate and timely service to our internal & external customers
• Seek to reduce complaints by taking responsibility for resolution at first point of contact
• Provide a value for money service to our customers
• Build excellent customer and stakeholder relationships, both internal and external
• Making outbound and taking inbound calls

Skills and experience:

• Excellent customer service skills are essential for this role.
• Good verbal and written communication skills.
• Strong time management & organisation skills.
• Build rapport and gain trust of your residents.
• Confident at making decisions and accountable for workload.
• Adaptable and flexible in an ever-changing environment.
• Exceptional collaborative skills to work with different departments.
• Able to work efficiently, both independently and within a team environment.

Please follow the link to apply for this temporary Senior Customer Service Advisor role based in Sidcup.