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Title: Debt Recovery Officer
Location: Sidcup
Hybrid: 2 days office & 3 days working from home
Term: Temporary until end October 2024 (may continue)
Hours: 35 Hours per week, Monday-Friday 9am-5pm
Salary: 31,923 per annum (17.54 per hour)
This is an exciting role for a Sidcup based client on a temporary basic for a Debt Recovery officer.
Do you have excellent communication skills?
Do you follow a take through to end result?
Key Responsibilities of a Debt Recovery Officer
- Proactively managing a portfolio of accounts to reduce rent arrears.
- Negotiating agreements/payment plans where appropriate.
- Working closely with your residents to achieve the right outcome.
- Make referrals for support and provide advice and information.
- Identify when to take legal action as appropriate, completing legal paperwork and attending court when required.
- To carry out evictions where possession has been obtained.
- Build excellent customer and stakeholder relationships, both internal and external.
- Achieve targets and KPIs.
- Making outbound and taking inbound calls.
Skills and experience:
- Excellent customer service skills are essential for this role.
- Good verbal and written communication skills.
- Strong time management & organisation skills.
- Build rapport and gain trust of your residents.
- Confident at making decisions and accountable for workload.
- Adaptable and flexible in an ever-changing environment.
- Exceptional collaborative skills to work with different departments.
- Able to work efficiently, both independently and within a team environment.
Company benefits:
- Remote working up to 80%
- Strong family-friendly policies
- Committed learning & development
- Annual leave starts from 26 days rising to 31 with length of service
- Excellent Pension Scheme - double contribution up to 6%
- Generous non-contributory life Assurance
- An Employee Assistance Programme
- Recognition bonus's (spot awards)
Please follow the link to apply for this temporary Debt Recovery Officer role based in Sidcup.
